Hunterdon Family Physicians

FAQs

How do I schedule an appointment? The best way to make an appointment is to call during office hours. Call as early in the day as possible so an appointment for the same day can be made if needed. We understand that our patients have busy schedules. For your convenience, we offer evening hours to better accommodate your needs. You can also use the patient portal to request an appointment.

How do I reach my doctor on the phone? During office hours, calls will be taken by the receptionist so that patient visits with the doctor are not interrupted. The nurses are qualified to advise you on many common problems. All calls that need physician attention will be forwarded to the doctor and returned as soon as possible. You can also use the patient portal to send a message. 

How do I get medications refilled? For your convenience, please have all prescriptions renewed while in the office with the physician. If you need a refill of medication at some other time, please call Monday - Friday. Although often done in a shorter time period, it is best to allow plenty of time so no errors are made. You can also request a refill through your patient portal.

How can I get a referral? If your insurance requires a referral to see a specialist, please make your specialist appointment first. Then call our referral department at least five business days before your appointment. Some insurance companies take more than 48 hours to complete a referral. We will do our best to accommodate your needs as quickly as possible. You can also request a referral through your patient portal. 

What about payment? We participate in most insurance plans. Please acquaint yourself with your own insurance plan so we can provide proper service and referrals when needed. Patients should plan to pay for services at the time of visit. You may pay by cash, credit card, or check. If you have a billing concern, please call the Billing Department.  

What if I need to see a specialist? At times, your family doctor will have you seek the opinion of another medical specialist, but will maintain close contact with the specialist and with you.

What do I do in an emergency when the office is closed? By calling our office number you will be instructed on how to reach our answering service. The answering service will have our on-call doctor call you back as soon as possible.

How do I access my Patient Portal on my smart phone? For Android users: Open the Chrome browser and load the www.nextmd.com website. Hit the menu button and tap "Add to homescreen". Edit a name for the short cut and Chrome will add it to your home screen. If you are using Firefox instead of Chrome, after tapping the menu button, tap the page button, then select "Add to homescreen". For iPhone users: Open Safari and load the www.nextmd.com website. Click the icon at the bottom of the screen that depicts an arrow coming out of the top of a square. Click the "Add to homescreen" button.  For assistance contact the Hunterdon Healthy Connections Helpdesk (Weekdays fom 8:00am to 6:00pm) at 908-788-6688.